Challenge

The retailer ran into major productivity and efficiency challenges with its SuccessFactors Human Resource Management System (HRMS), which is designed to streamline and automate essential HR tasks like hiring, payroll, benefits admin, performance tracking, employee data management, and compliance. Integrating the HRMS with their legacy database led to severe latency issues, with load times dragging and over 200,000 users experiencing frustration during peak demand periods. Data synchronization issues and workflow bottlenecks added to the pain, making it clear they needed a scalable, reliable solution to boost performance, speed up processing, and improve the experience for their internal teams.

Solutions

The retailer adopted Redis on Google Cloud Platform to boost HRMS performance, streamline data processes, and simplify workflows. Redis’ multi-model capabilities, including Redis Search, Redis JSON, Redis Streams, and sorted sets, delivered near-instantaneous page load times, real-time data synchronization, and efficient task management. By integrating multiple systems of record, the Redis-powered architecture ensured continuity and consistency, and the microservices-based structure enabled workflow orchestration to update records seamlessly, optimizing operations and achieving substantial cost savings.

Data load time reduction

Redis’ multi-model capabilities transformed the retailer’s data management. Redis Search powered efficient full-text search, tag matching, and geo lookups. Redis JSON handled document storage, while Redis Streams managed seamless message publishing. Plus, sorted sets accelerated task processing through structured workflows.

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Our partnership with Redis has been nothing short of transformative.

Operational integration

The Redis-driven HRMS architecture integrated various systems of record, keeping information consistent and up-to-date. Serving as the primary database, Redis supported scalable APIs in a microservices structure, enhancing the user experience. Real-time data synchronization and workflow processing further streamlined operations, updating changes directly across systems of record.

Conclusion

This investment has solidified the company’s role as an industry innovator, letting employees spend less time on system delays and more time serving their communities. As the retailer expands into New Zealand, Redis continues to be a dependable partner, supporting their growth in today’s tech-driven retail world.