We are successful the midst of a large level displacement wherever AI has emerged arsenic a transformative unit that’s redefining productivity successful the workplace. This improvement compels organizations to clasp caller technologies that not lone heighten ratio but besides foster innovation and champion liable design. That’s wherefore Microsoft is arrogant to spouse with ServiceNow, a person successful integer workflows and generative AI, to make seamless and almighty experiences that empower each enactment connected the satellite to execute more.  

Collaboration and integration with ServiceNow astatine Knowledge 2024

I had the accidental to observe the results of this concern astatine Knowledge 2024, ServiceNow’s flagship lawsuit that brought unneurotic 20,000 planetary concern leaders, IT professionals, partners, and developers. During this time, manufacture professionals from some Microsoft and ServiceNow discussed however we’re joining efforts to boost collaboration, summation efficiency, and streamline concern processes by integrating generative AI solutions. It was an grant to besides person Microsoft Chief Executive Officer Satya Nadella articulation the keynote, wherever helium expressed gratitude for the advancement we’ve made successful this concern and enthusiasm for aboriginal innovation.

Since 2019, arsenic partners, Microsoft and ServiceNow person been jointly innovating to bring the champion of the Microsoft Cloud and the ServiceNow level to amended lawsuit and worker experiences. We person delivered implicit 100 pre-built integrations that supply our communal customers with the quality to confidently plan, scale, and negociate unreality adoption and their integer translation initiatives.

As an illustration of this commitment, we precocious migrated our internal ServiceNow instances to Azure, introducing greater interoperability betwixt our platforms. Our communal customers tin besides procure ServiceNow connected Azure done the Azure Marketplace, and streamline procurement against their existing Azure commitment. This strategical collaboration, which combines the powerfulness of ServiceNow’s concern translation capabilities with Azure’s unreality infrastructure, has ushered successful a big of caller and breathtaking solutions to accelerate unreality value, heighten worker experiences, and invent caller AI usage cases. It was a privilege to witnesser the unveiling of 1 of those solutions astatine Knowledge 2024—a caller transportation betwixt the ServiceNow level and Microsoft Copilot. With this integration, organizations tin present entree top-tier generative AI models wrong the earthy travel of their work.

Why person 1 erstwhile you could person 2 almighty generative AI assistants?

Think astir however adjuvant it would beryllium if employees had entree to round-the-clock enactment to hole problems and maximize productivity. This is the imaginativeness we’re realizing by combining ServiceNow and Microsoft AI assistants to heighten worker prime and flexibility. The resulting ServiceNow Now Assist and Microsoft Copilot integration allows generative AI experiences to coexist wrong the aforesaid ecosystem. The Now Platform is wide utilized for IT management, information operations, tract work management, compliance, HR, and workflow automation. Now, some ServiceNow and Microsoft customers tin payment from intelligent enactment utilizing earthy language—inside the Now Platform oregon Microsoft 365.

This caller integration lets users payment from integer assistants connected some platforms without leaving their workflows. For example, erstwhile a purchaser initiates a acquisition bid for bureau supplies, Copilot generates the acquisition bid utilizing elemental prompts. It past hands it disconnected to Now Assist to finalize wrong ServiceNow. The purchaser tin determination rapidly done the ordering process without switching platforms oregon programs. Whichever AI adjunct knows the reply volition respond, unlocking a newfound level of ratio and eliminating discourse switching.

To research different AI-based enhancements to the Now Platform, ticker the demo below:  

Generative AI is simply a idiosyncratic inaugural that’s driving interior value

How are ServiceNow and Microsoft seeing worth with generative AI? I had the accidental to research this question and much with Nalina Athyantha, Senior Vice President of Enterprise Field Marketing astatine ServiceNow. Responding to the caller announcement of the ServiceNow level and Microsoft Copilot integration, Nalina and I were capable to supply discourse for these caller developments successful the concern and stock much astir wherever this confederation is headed. During our conversation, we discussed the value of upleveling worker experiences by streamlining workflows and eliminating redundancies with AI. I was impressed to perceive however ServiceNow itself is reaping the benefits of AI by embedding these capabilities into the systems their employees usage daily. The enactment has already observed a $10 cardinal dollar simplification successful costs with a notable summation successful productivity. By enabling seamless AI-assisted experiences with Now Assist and Microsoft 365 applications, some ServiceNow and Microsoft are seeing the interaction firsthand done the lens of our respective organizations. And we’re excited to widen that worth to our shared customers, too.

Watch the video beneath to perceive my full speech with Nalina:

We’re arrogant to beryllium innovating alongside pioneers similar ServiceNow

I privation to widen a sincere acknowledgment to ServiceNow connected behalf of Microsoft for recognizing america arsenic their 2024 Innovation Partner of the Year arsenic good arsenic the 2024 Build Partner of the Year. The second grant was peculiarly meaningful arsenic it commends our associated effort successful creating and delivering seamless idiosyncratic experiences connected the Now Platform and Azure.

We judge that we tin execute much by collaborating with ServiceNow. That’s wherefore we appreciated the accidental to clasp the learning facet of Knowledge 2024 and amusement others however they tin payment from integrating ServiceNow into their Microsoft ecosystem. Our squad astatine Microsoft led 2 sessions during the lawsuit that helped attendees delve deeper into ServiceNow connected Azure. Reenu Saluja, a Global Partner Technology Strategist wrong Microsoft’s Industry Partner Solution Organization, and Stephen Bidgood, an Advisory Solution Consultant astatine ServiceNow, walked participants done a unrecorded Q&A that provided a method overview of AI, security, and modern work. This interactive format allowed for an engaging learning acquisition that was arsenic enriching connected some sides. While I discussed the worth of ServiceNow and the Microsoft Cloud, innovating unneurotic and exploring the integration opportunities.

Microsoft squad accepts the grant arsenic ServiceNow’s 2024 Innovation Partner of the Year and 2024 Build Partner of the Year.

The integer translation travel continues

The ServiceNow Knowledge 2024 lawsuit highlighted however Microsoft and ServiceNow tin assistance organizations of each sizes accelerate their unreality translation with generative AI. We’re excited astir the aboriginal of AI innovation that Microsoft and ServiceNow tin alteration together.

For a much in-depth look astatine the recently announced integration and to larn much astir Microsoft and ServiceNow’s partnership, work our blog “Innovation Unleashed: ServiceNow and the Microsoft Cloud.”

The station Microsoft and ServiceNow astatine Knowledge 2024: Introducing generative AI innovation appeared archetypal connected Microsoft Azure Blog.