In the rapidly evolving satellite of AI technology, Microsoft Azure AI Studio, now mostly available, is empowering organizations to make their ain AI copilots. With AI Studio, organizations tin customize and physique their ain copilot to conscionable their unsocial needs.  

We’re excited to spot organizations crossed assorted sectors staying competitive, driving innovation, and transforming their operations.  No substance your usage case, AI Studio accelerates the generative AI improvement lifecycle, empowering organizations to physique and signifier the aboriginal with AI.  

Build a copilot to streamline telephone halfway operations 

Vodafone utilized AI Studio to modernize their existing lawsuit work chatbot TOBi, and to make a caller copilot with a conversational AI hunt interface, called SuperAgent, to enactment Vodafone’s quality agents erstwhile responding to analyzable lawsuit inquiries.  

TOBi serves customers by addressing communal questions similar relationship presumption and elemental method troubleshooting. SuperAgent involves summarizing telephone halfway transcripts, which condenses lengthy calls into little summaries stored successful the lawsuit narration absorption strategy (CRM). This allows agents to rapidly recognize the crushed for a customer’s erstwhile telephone and observe caller issues, improving effect times and lawsuit satisfaction. The strategy is afloat automated, with calls transcribed and summarized by Microsoft Azure OpenAI Service successful Azure AI Studio, providing actionable insights for agents. 

Together, Vodafone’s telephone halfway is getting awesome results, TOBi manages astir 45 cardinal lawsuit calls a month, afloat resolving 70%. On average, lawsuit telephone times person been reduced by astatine slightest 1 minute, redeeming customers and agents’ invaluable time.²  

Part of utilizing caller technologies is experimentation and the quality to easy collaborate. With Azure AI Studio, you tin interact with different radical and with projects done a code-first attack to seamlessly explore, build, test, and deploy, utilizing cutting-edge AI tools and instrumentality learning models.” 

—Ahmed Elsayed, CIO UK & Europe Digital Engineering Director, Vodafone Group

Build a copilot to amended lawsuit experiences 

H&R Block built AI Tax Assist, “a generative AI acquisition that streamlines online taxation filing by enabling clients to inquire questions during the workflow”, was developed with AI Studio.  

AI Tax Assist addresses individuals’ questions arsenic they hole and record their taxes and tin reply taxation mentation questions oregon connection navigation instructions erstwhile needed. It tin supply answers connected taxation forms, deductions, and credits to assistance customers maximize imaginable refunds and minimize taxation liability. AI Tax Assist besides answers free-form, tax-related questions, providing dynamic responses to lawsuit questions. 

“Since launching the AI Tax Assist experience, we’ve received affirmative lawsuit feedback and seen accrued usage passim the 2024 taxation season,” says Jody Vanarsdale, Director of Product Management astatine H&R Block. “We’ve been astir pleased to spot customers implicit the full filing process rapidly and without leaving the app.” 

With Azure AI Studio, our devs can code faster, truthful they had clip to ‘experiment’ to fine-tune features similar enabling individuals to inquire arsenic galore questions arsenic needed conversationally and the quality to revisit erstwhile speech threads. It’s an attack we’re continuing—to push innovation and present the champion experiences.” 

—Aditya Thadani, Vice President of Artificial Intelligence Platforms, H&R Block 

Build a copilot to boost worker productivity  

Sweco, a starring European architecture and engineering firm, recognized the request for a customized copilot solution to assistance employees successful the travel of their work. They chose AI Studio to build their ain copilot, SwecoGPT, which automates papers instauration and analysis, delivers precocious search, and provides connection translation.  

Shah Muhammad, Head of AI Innovation astatine Sweco, appreciates the “one-click deployment of the models successful Azure AI Studio and that it makes Microsoft Azure AI offerings transparent and disposable to the user.”¹ Since its deployment, astir fractional of Sweco’s employees usage SwecoGPT and study accrued productivity, giving them much clip to absorption connected creativity and helping customers. 

With Azure AI Studio, [we were] capable to rapidly make a impervious of conception (POC) to amusement however a SwecoGPT could look, operate, and payment our consultants and our concern arsenic a whole. This conscionable showcases the powerfulness and scalability of Azure AI.” 

 —David Hunter, Head of AI and Automation, Sweco

Build connected a instauration of trust  

In the travel of AI integration, spot is array stakes. With Azure AI, you tin confidently make a copilot knowing your information is ever your data. Your information is ne'er utilized to bid the models.  

We beryllium it to our clients to grip each their accusation responsibly. Microsoft has shown a batch of enactment successful establishing those principles of liable AI, maintaining clients’ trust, maintaining privacy, and ensuring that immoderate capabilities we present are accordant with our committedness of expertise.” 

—Aditya Thadani, Vice President of Artificial Intelligence Platforms, H&R Block 

Your organizational information is encrypted successful your Microsoft Azure subscription and protected by Microsoft’s broad enterprise compliance and information controls.  

We are a institution that uses a batch of Microsoft products, and we spot Microsoft for its security, compliance, and enactment successful generative AI.”

—David Hunter, Head of AI and Automation, Sweco 

AI Studio is designed with responsible AI principles and practices successful mind. Build your copilot with technologies, templates, and champion practices to assistance negociate risk, amended accuracy, support privacy, reenforce transparency, and simplify compliance. Safeguard your copilot with Azure AI Content Safety’s configurable filters and controls. 

Beyond the technology, the Microsoft committedness to liable AI was a differentiator,” says Garcia. “As we enactment with caller technologies to physique the inclusive integer communities of tomorrow, this is simply a captious foundation.”

—Ignacio Garcia, CIO Italy & Global Director Data Analytics and AI, Vodafone Group 

Build for the future 

Azure AI is wherever innovators are creating the future, and we’re continuing to put successful our AI Studio level to supply cutting borderline services and tools to our customers. As we look up to what’s adjacent for customized copilots, we’re excited astir however agents, similar Azure OpenAI Assistants exertion programming interface (API) tin accelerate and amended customized copilot development. Using Azure OpenAI models, developers tin supply circumstantial instructions to tune AI capabilities and entree aggregate tools successful parallel, including codification interpreter and record search, oregon customized tools built and accessed done relation calling.   

We’re excited to spot what customers physique next.  

I can’t hold to spot what we’re doing successful six months oregon a twelvemonth from now. The imaginable of Azure AI Studio for us—and what we tin bash with it for our customers—is infinite.”

—Shah Muhammad, Head of AI Innovation, Sweco 

Get started with Azure AI Studio  

• Explore AI Studio.
• Watched the recorded league from Build.
• Learn astir the Azure OpenAI Assistants API.

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Sources

¹ Microsoft Customer Story-Sweco Group empowers its architects and engineers with a timesaving AI adjunct built successful Azure AI Studio 

²Microsoft Customer Story-Vodafone amplifies telephone halfway innovation, lawsuit service, and worker inclusion with Azure AI

The station Build your ain copilot with Microsoft Azure AI Studio   appeared archetypal connected Microsoft Azure Blog.