Microsoft’s generative AI agents are astatine the forefront of a important translation successful modern concern operations.

Microsoft’s AI agents are astatine the forefront of a important translation successful modern concern operations. These intelligent agents automate regular tasks, helping employees by freeing up invaluable clip to beryllium much efficient, productive, and empowered to thrust business—and industries are discovering their value. Across sectors specified arsenic finance, healthcare, and manufacturing, AI agents grip tasks similar information entry, lawsuit service, and predictive maintenance. The upward inclination successful adoption is evident arsenic nearly 70% of Fortune 500 companies already usage Microsoft 365 Copilot to tackle plentifulness of repetitive and mundane tasks, specified arsenic sifting done email and taking notes during Teams meetings. In 2025, a caller procreation of AI-powered agents will bash more—even handling definite tasks connected your behalf. 

The accidental presented present is massive. Agents are the caller apps for an AI-powered satellite where personal agents, business-process agents, and cross-organizational agents enactment unneurotic to heighten productivity and collaboration. With their evolution, existent innovation and results are coming to fruition, and businesses are seeing existent benefits.

What are AI agents?

AI agents are AI-powered applications designed to execute tasks autonomously oregon assistance users successful completing them. Unlike accepted applications, AI agents leverage the powerfulness of generative AI to recognize context, larn from interactions, and marque decisions. They tin scope from elemental prompt-and-response systems to sophisticated, afloat autonomous entities susceptible of executing analyzable workflows from commencement to finish. An cause tin tackle definite tasks with you oregon for you, from acting arsenic a virtual task manager to handling much analyzable assignments similar reconciling fiscal statements oregon closing the books. 

How bash AI agents work?

Think of AI agents arsenic the caller apps for an AI-powered world. By combining aggregate AI capabilities, including earthy connection processing, reasoning, planning, and automation, they’re capable to execute definite tasks efficiently and intelligently. At their core, these agents trust connected ample connection models (LLMs) and different AI components to process idiosyncratic inputs, retrieve applicable information, and make responses oregon actions. They tin integrate with endeavor systems, APIs, and databases to entree and analyse data, enabling them to supply contextual recommendations oregon automate workflows.

Beyond single-agent interactions, AI agents tin besides collaborate successful multi-agent environments, wherever aggregate specialized agents enactment unneurotic to implicit analyzable tasks. For example, successful a concern workflow, 1 cause mightiness extract insights from fiscal reports portion different validates compliance requirements, and a 3rd generates enforcement summaries. This multi-agent attack enhances ratio by distributing workloads and enabling seamless connection betwixt AI-driven entities.

One illustration is Microsoft 365 Copilot, a almighty solution that tin beryllium utilized arsenic an out-of-the-box cause for your regular work. You tin besides physique your ain agents oregon heighten Microsoft 365 Copilot with Microsoft Copilot Studio utilizing an intuitive earthy connection interface that doesn’t necessitate coding expertise.

Developers tin further widen with Microsoft 365 Agents SDK to people agents crossed aggregate channels including Microsoft Teams, the web, and more. Additionally, developers tin trade scenarios that leverage code-first experiences successful Azure AI Foundry, a trusted, integrated level to design, customize, and negociate AI applications and agents. It offers a affluent acceptable of AI capabilities and tools done a elemental portal, unified SDK, and APIs, facilitating unafraid information integration, exemplary customization, and enterprise-grade governance to accelerate the way to production.

Simplifying enactment and redeeming time

One notable illustration of the usage of AI agents is the country of lawsuit support. Companies tin deploy agents to grip regular inquiries, docket meetings, and adjacent show marketplace trends. This not lone improves effect times but besides ensures that quality agents tin absorption connected much analyzable lawsuit issues, starring to amended work prime and lawsuit satisfaction.

For example, Cineplex, a starring media and amusement institution with implicit 10,000 employees, welcomes millions of guests annually done its circuit of implicit 170 movie theatres and location-based amusement venues. To assistance amended their lawsuit service, their developers created an precocious copilot cause that has helped trim handling clip for agents from up to 15 minutes per request, down to astir conscionable 30 seconds. 

“Our Guest Services agents are thrilled with the simplicity and functionality of the Microsoft Copilot Studio. Our copilot has processed implicit 5,000 refund requests successful conscionable 5 months—while reducing our handling time, back-office enactment and expanding some impermanent acquisition and our cause CSAT.”—Monique Binder, Vice President of Guest Services astatine Cineplex.

Azure AI Agent Service empowers developers with a world-class enterprise-grade solution

To afloat recognize the imaginable of autonomous AI agents, organizations request flexible, unafraid platforms for cause creation, deployment, and monitoring. Azure AI Agent Service is the perfect platform, purpose-built for designing, customizing, and deploying AI agents with afloat power implicit their data, integrations, and security. It empowers developers to physique secure, stateful, autonomous AI agents successful code-first environments, similar GitHub and Visual Studio Code, that automate each concern process with a acceptable of feature-rich, managed capabilities. What primitively took hundreds of lines of codification to support client broadside relation calling can present beryllium done successful conscionable a fewer lines of codification with Azure AI Agent Service. These agents tin past seamlessly link with the remainder of the Microsoft ecosystem to automate workflows and heighten productivity.

Watch however Azure AI Agent Service helps radical enactment smarter:

One lawsuit usage lawsuit demonstrating the powerfulness of Azure AI Agent Service comes from Fujitsu, a planetary person successful accusation and connection technology (ICT) solutions. Faced with inefficiencies successful income connection generation, Fujitsu leveraged Azure AI Agent Service and Semantic Kernel to physique an AI-powered automation solution to streamline connection creation, enabling income teams to absorption connected high-value lawsuit engagement. The AI cause dynamically retrieves and synthesizes information from dispersed sources, ensuring accuracy and relevance portion integrating seamlessly into Fujitsu’s existing Microsoft ecosystem. This translation led to a 67% summation successful productivity, reducing manual workload and enhancing income ratio for implicit 35,000 employees.

Fujitsu’s occurrence with Azure AI Agent Service not lone improves interior operations but besides lays the groundwork for broader AI-driven innovation, including aboriginal enlargement into multi-agent orchestration and enterprise-wide automation.

Watch this video to spot however Fujitsu is utilizing AI agent-driven connection procreation to thrust income efficiency:

As AI agents revolutionize assorted sectors and unfastened up caller possibilities, we’re dedicated to offering applicable solutions and groundbreaking innovations to assistance you excel successful this dynamic environment. With precocious tools from Azure AI Agent Service and Azure AI Foundry addressing the real-world requirements of developers and concern leaders alike, we’re anxious to spot however organizations leverage the transformative imaginable of AI agents to thrust their futures forward.

Our committedness to trustworthy AI

Organizations crossed industries are leveraging Azure AI Foundry and Copilot capabilities to thrust growth, summation productivity, and make value-added experiences.

We’re committed to helping organizations usage and physique AI that is trustworthy, meaning it is secure, private, and safe. We bring champion practices and learnings from decades of researching and gathering AI products astatine standard to supply industry-leading commitments and capabilities that span our 3 pillars of security, privacy, and safety. Trustworthy AI is lone imaginable erstwhile you harvester our commitments, specified arsenic our Secure Future Initiative and our Responsible AI principles, with our merchandise capabilities to unlock AI translation with confidence. 

Get started with Azure AI Agent Service

• Learn however to design, customize and negociate AI applications with Azure AI Foundry.
• Join our webinar connected February 27th, 2025 to summation cognition connected champion practices for implementing multi-agent systems with Azure AI Agent Service.
• Explore the documentation to larn much astir Azure AI Agent Service.